Team programs

Periodic (Team) Maintenance

We already do it for machines: maintenance. Our car gets an annual check and often a big and small service. We have our boiler serviced; And many other examples.  There are also many examples of where we don’t apply maintenance, when actually we should. For example: Jochem’s ‘old’ racing bike. He maintains his new bike much better than his old one. The latter is mainly used in bad weather conditions (because it will get his new one dirty and that is a shame). However, this deficient maintenance caused a defect making it difficult to ride the bike properly. To solve it he had to invest time, money and frustration. During this time, the bike wasn’t used much. And to top it off, when searching for the cause he found multiple other minor defects. Those minor defects made it more difficult to find the cause of the most relevant defect, as it was not exactly clear what caused what.  In short:  Maintenance is important. Always. For everything and everyone. Yet, we don’t do enough maintenance. Especially in our own personal, business and team situation. We do see a slight shift happening; people working with coaches before there is a ‘problem’. Which is great! Taking time to reflect and check whether you are doing what you like and like what you do. A personal maintenance check.  We often get called by organisations when there are problems in or with a team. Great assignments for us, yet very time, energy and money consuming for the organisation and the teams. Because the direct cause of the problem, often, isn’t easily found. Teams that aren’t functioning well …

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Customer focus – 1 situation, 2 employees, 2 experiences

Customer focus is an important theme at many companies nowadays. This includes customer friendly sales- and service channels. In addition, the employee who is in direct contact with the customer has a crucial role, as I have experienced myself recently.  Context  My road bike shifter (the component that allows you to brake and shift gears) stopped functioning. Without …

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Does EVERYBODY have to be innovative for innovation?

First let’s look at a commonly (and academically) accepted definition of innovation: “The intentional introduction and application within a role, group or organization of ideas, processes, products or procedures, new to the relevant unit of adoption, designed to significantly benefit the individual, the group, the organization or wider society” (West & Far, 1990 – p. …

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